One of the Best Car Sales Experiences I Have Had
-Satisfied Customer, Columbus, OH
Teddy Edstrom was my sales person as well, great individual and passionate about his job - our relationship is new but my instincts say he is genuine, so looking forward to continuing it. Yes, the Lincoln family does an excellent job at allowing their customers to feel like family - a very social experience while feeling like I was their most important client. This review is somewhat premature as I have some issues with some UN-noticed paint scratches on the roof/rear passenger side door (the color is Bordeaux which makes it hard to see the defects at a glance, but a beautiful color) and a loose GPS/internet antenna on the 2011 MKS - I have made the team at Lincoln aware but as yet unable to talk to anyone face to face about the resolution - will up date the review when these issues are finalized. I did have some stone chips on the nose of the car which I took back to Bob-Boyd Lincoln and Teddy got an employee to administer cosmetic repair right then and there, but the other scratches that I informed him about could not be addressed since it was after 5:00 and on a Saturday with people in the decision process. Also, Teddy bent over backwards to school me on the workings of the data center/GPS display and also the software update for my car - he could not have been more helpful along with his team when he needed assistance with some technical problems. The facilities are excellent and put me in an environment that I found enjoyable while enjoying a pressure free approach to car sales once I actually walked onto the new car sales room, Teddy and I were conversing over the internet long before I made a visit while never pressuring me into a sale - when we found a car that fit my requirements I then made the trip with my 2004 LS as a trade in. The rest is history. He worked his best deal quickly and directly while keeping my financial requirements foremost and we both got what we wanted - one of the best car sales experiences I have had over the 46 years of buying and selling. As of this date I would highly recommend Bob-Boyd Lincoln dealership for anyone looking for an exceptional experience in car buying.
I Would Recommend this Dealership to Anyone
-Satisfied Customer, Columbus, OH
Recently purchased a used MKZ. Rob Zellner was very helpful but never pushy. I took it for a test drive for a couple of hours without ever hearing from him. I like the low pressure sales approach, but someone who can answer every question I have and that was Rob. Everyone at the dealership was friendly and helpful. Only complaint I have is that it took too long to get in to deal with financing to finalize the purchase and as usual they\\\'re trying to sell add on warranties and such. But I have never purchased a car where there was not some delay getting through the paperwork so that just is what it is. Good experience overall and I would recommend the dealership to anyone based on my experience so far.
I absolutely LOVE coming to your facility to purchase cars and also to have service
-Sherry, Lancaster, OH
I Have Never Been More Pleased
-Matt & Shannon, Hilliard, OH
My husband and I went to Bob-Boyd Lincoln to research leasing a 2013 Lincoln MKT. Upon entering we were greeted my wonderful staff. Sam Wright was the gentleman that helped us in our research. Even though we told him we were just looking at this point, he made sure to go over every detail of the vehicle. He was excited for us to see all the bells and whistles the MKT had. We took two vehicles out for a test drive, shook hands and left. My husband and I thought about the car for a few days and finally made a call to Sam to get a deal working and find the exact MKT we wanted. Sam was quick and precise with all details. Our daughter had a soccer game on a Sunday afternoon, so we figured it was best to come in after the game since we would be in the area. Sam and a few other staff members stayed to help us get our lease on the MKT. Sam went over all the details of the car, took us on a tour of the builiding, showed us the repair shop and so much more. I have never been more pleased with how we were treated at a dealership. The staff at Bob-Boyd are polite, help you when needed, leave you be when needed, and treat you like no other! We look forward to a long lasting car buying/leasing relationship with Sam Wright and Bob-Boyd!!
Easiest Experience I Have Ever Had
-Ed, Columbus, OH
John and everyone at Bob Boyd did a great job finding the 2013 model that I wanted. This was by far the easiest experience I have ever had leasing a new car.
The Entire Process was Painless
-Doug, Granville, OH
Had a great experience returning our 2010 Navigator and replacing it with a new 2013 model. Sam Wright was efficient and thorough handling the details processing our turn in and finding a new vehicle with the features and color combination we wanted. The entire process was painless. Would highly recommend Bob-Boyd Lincoln of Columbus. Thanks Sam!!!
Amazing To Deal With and Very Helpful
-Shanna, Columbus, OH
After buying our last several vehicles at Ricart, we were ready for a dealer with more knowledge and less high pressure sales. After researching Lincoln dealerships we decided to contact them. Teddy was absolutely amazing to deal with. Was very helpful and didnt drive us insane. I tell people now comparing Bob Boyd Lincoln to Ricart is like comparing the Columbus Fish Market to Long john Silvers. We knew what we wanted when we contacted them and they helped us find it. They gave an extremely fair price for our trade in also. More than we expected. My husband will be using Bob Boyd Ford when he decides to upgrade to the F250.
Absolutely Great Experience at Bob-Boyd Lincoln
-Jason, Hilliard, OH
What an absolutely great experience at Bob-Boyd Lincoln. Every single employee in the dealership was clearly genuinely interested in my full satisfaction. My wife and I made our first contact via the website and just a few hours later, we had purchased our first Lincoln. Teddy Edstrom, our sales rep, took his time, answered our questions and most importantly listened to our needs and then took the time to address them. His follow up has been well above my expectations. Our car was brought in from another dealer, it was not perfect, through no fault of Bob-Boyd. The way this team addressed our issues was more impressive to me than if the car would have been perfect out the door. I gained a new sense of confidence in their ability to adapt and deal with any future concerns Customer service is key in my mind, it is obviously key in Bob-Boyd\'s mind as well.
First Class Organization
-Ron, Port Republic, MD
We found a car that we did not expect to find on line at Bob Boyd Lincoln. After we contacted them, we were able to work out a deal long distance as I live 400 miles from Columbus. We were able to inspect the vehicle in the delivery area which is out of the weather but glass enclosed and they allowed us to take our time at no time making us feel rushed or pressured into getting the deal done. We bought a very lightly used CPO Lincoln and drove it home that day. Looking around the dealership and watching the goings on of the place and it is obvious that this is a first class organization. All of the people that we had any contact with wanted to make sure to answer any questions and they followed up on our purchase to make sure we were satisfied that we were pleased. I would recommend them to anyone.
A Pleasant and Easy Process
-Carolyn, Columbus, OH
After shopping around testing the market - found myself heading right back to Bayanah, Bob Boyd Lincoln to purchase my 3rd vehicle in a row - finding the perfect vehicle - Love it! - with the right price & terms. Your staff answered all my questions and thoroughly explained any requested details. A pleasant & easy process. Thank you for the excellent experience once again!
It Was a Very Pleasant Search and Buy Experience
-Jack, Westerville, OH
You have a star in Bob Boyd associate John Dillion. Four months ago I decided to search for a Certified MKZ. There we but a few in the Boyd inventory at that time.....but John easily built a comfort level in me which allowed me to take my time, look around while he too actively searched for a model to meet my needs. He called me a number of times alerting me to possible Certified models for my review. Finally last week I found the MKZ that clicked. Through it all John was patient and attentive. He answered my many questions and even volunteered to program my cell phone via the Bluetooth system (I am pretty low tech). Further, each associate with whom I came into contact was friendly and helpful......and Dave the financial coordinator too was very efficient and effective. In all it was a very pleasent search and buy experience. And of course the yummy warm cookies were the absolute topper. Well done all!
Satisfied in Every Way!
-Mary Jane, Columbus, OH
Overall, this was the best buying experience we have ever had. We were satisfied in every way!
No Pressure Experience
-Satisfied Customer, Columbus, OH
Really enjoyed buying a new car for the first time. No pressure and easy to negotiate with.
It Was Truly a Car Buying Experience Unlike any Other!
-Pleased Customer, Pickerington, OH
I purachased an MKX from Bob-Boyd in February and could net have had a better buying experience. My Salesman Teddy Edstrom was amazing! No pressure, no haggling, just straight forward and honest. They mad me feel like a member of the family. The showroom is beautiful and they are all about not just getting you to buy a car, but making sure that you are buying the car you want at a fair price, and that you are happy with your purchase. It was truly a car buying experience unlike any other that I had experienced!
A Very Good Buying Experience
-Tom, Columbus, OH
A very good buying experience. Sales and front end personnel (receptionist) were very pleasant in dealing. The car drives great. I have had the car for only last three days, but so far I am very satisfied. I bought this car to replace a Mercedes-Benz E-Class. The car has lot more than E-Class and handles better than the one I am replacing. I like the safety features in MKS.
Sales Staff Made My Latest Experience the Best Yet
-Happy Customer, Columbus, OH
This is my third Lincoln lease (2007 MKZ, 2010 MKZ, and now 2013 MKX). The sales staff at Bob Boyd made my latest lease experience the best yet, my new MKX is exactly how I wanted it. It is also quite amazing how much Lincoln has improved, and continues to improve. It is not the old luxury brand it once was, and I am always glad to point that out.
I Would Highly Recommend Bob-Boyd to Anyone
-Mark, Columbus, OH
My wife and I had stopped in to turn in her lease and pick out a new one. We ended up buying one and leasing one. We felt like we got the best possible deal and are extremely satisfied with our purchase. I would highly recommend Bob-Boyd to anyone. Mark
It Was a Great Experience Getting My New Car
-Mitzi, Gahanna, OH
It was a great experience getting my new car. Our salesman, Sam Wright did everything he could to make our experience a easy and fluid as possible. He answered all the questions we could throw at him without any problem. He went over everything in the car, and has been available to answer any questions I may have when I call. It was also a very nice experience to not be pressured. I do not feel safe in any other car like I feel in my Lincoln.
We Would Highly Recommend Bob-Boyd Lincoln
-Bill & Jane, Columbus, OH
We made contact with Rob Zellner through the online chat while we were shopping at the Bob-Boyd website. Rob clearly was asking the right questions because when we met him at the dealership, we quickly found the selection of cars that met our wish list and met our expected budget. The car selection, financing and delivery of our MKX was quick and pleasant. We would highly recommend Bob-Boyd Lincoln.
If You are Going to Buy, Get it from Bob-Boyd
-Liz, Columbus, OH
Bob Boyd is the place to go if you want to be treated fairly, kindly, and promptly. Their service team is top notch (and does not recommend you spend any more money than you have to), Jack Songailo from their sales team is a fair dealer who is out to get the best for you, and everyone else in the process was helpful along the way. If you are going to buy, get it from Bob Boyd.
-Henry, Columbus, OH
Teddy and Steve were great!! I did not expect to lease on todays visit.
Wonderful Buying Experience
-Josh, Gahanna, OH
My financee and I had a wonderful experience buying our used car. I called Rob Zellner because of his great reviews and he answered all my questions over the phone. He is very easy to deal with and wanted the best for us during the buying process. They matched the offer on my trade and the numbers were good so we bought it. Financing was taking a little bit longer than expected because the dealership was busy but all the salesmen made us feel at home by making cookies. I almost lost track of time watching the basketball game from a comfy chair and eating cookies.
I Was Treated Great at Bob Boyd Lincoln of Columbus
-Satisfied Customer, Powell, OH
I was treated great at Bob Boyd Lincoln of Columbus. Our Salesman, Teddy Edstrom, did a great job brokering the purchase. After the purchase when I picked up the car Mr. Edstrom went above and beyond to assure I was familar with all the options on my 2011 Certified MKS. He went through everything and got me up to speed. I would definitely purchase another vehicle from Salesman Edstrom. He is a true professional to his field.
I am Very Pleased With My Purchase
-New Customer, Columbus, OH
After watching a commercial on television I decided to take another look at the new line of Lincolns. I was greatly impressed but not convinced I wanted to purchase a new car until I spoke with the sales person. She was knowledgeable and patient with me and explained the various options available to me. Everyone at the dealership was courteous and respectful. I am very pleased with my purchase of a 2013 MKS. It is perhaps my fourth Lincoln from Bob-Boyd and I highly recommend the dealership and its personnel.
You and your guys did a great job yesterday...as always.
-Service Customer, Columbus, OH
You and your guys did a great job yesterday ... as always. Car rides like the day I got it. The headlights are amazing.
Thanks again for all you do. Have a great day. See you next Friday at 8:15 AM for my wife's Toyota.
Sent from My iPhone
It's comforting to know that I can take it somewhere & get real service AND trust.
-Dan, Columbus, OH
Thanks for taking the time & effort to get the F150 up to specs. It's comforting to know that I can take it somewhere & get real service AND trust.
Our experience at Bob-Boyd was a very easy one
-New Customer, Lancaster, OH
Our experience at Bob-Boyd was a very easy one as every one was ready to assist us when we walked in the door. Since Rob Zellner and I had talked before, it made for easy conversation. He knows his product and presents it in a very understandable and logical manner. Instead of sitting and waiting for paper work to be completed we took that time to go over all the operations of the vehicle. He answered all our questions and since we took delivery two days later he again took time to review all the new changes on this vehicle. I would give all the personnel involved with this purchase a 10 as they were very professional.
Overall It Was a Good Experience
-Happy Customer, Powell, OH
We just got our 2013 MKT last night and we had a relaxing and enjoyable sales process. Our salesperson Rob Zellner was very thorough and professional in providing all the details we needed. He even found the right car for us and had it traded from a dealership in Michigan. We made a reasonable offer and the dealership accepted it with no hassles. Overall it was a great experience.
We Are So Glad We Bought This Car
-Hanna, Dublin, OH
My husband kept noticing the new Lincoln on the road and pointing it out to me. He took me in to take a look at the 2012 MKZ and I fell in love with a gray beauty on the lot. 2 days later we came back in to see Jack Songailo and take it for a test drive. It had been sold, and I was disappointed. He then told me they had found another one the same color and I could have it in a few days. How exciting! Never any pressure, we negotiated a great trade-in and met Robin who is teaching these two 77 yr olds all the tricks of this fantastic car. Thanks to all of you for making this an effortless transaction. Our first new car in a long time and am so glad to buy this car. Thanks again to Jack and Robin. Hanna Zesiger
I Highly Recommend Bob-Boyd Lincoln
-Lynda, Mt. Sterling, OH
We stopped in just to look around at the beginning of our car shopping for a new used car. John Dillon III met us right away. It was a crummy day and my husband was on crutches. John showed us a couple used Lincolns and we could not get them out of our mind as we continued our car shopping journey. Several days later we decided it was time to get serious. We had a Honda picked out and thought we would look at the Lincoln one more time just to be sure. John met us right away and even remembered our names. That was incredible. Anyway, we were treated so well and everyone bent over backwards to please us. I highly recommend Bob-Boyd Lincoln to anyone who will listen. Thanks John and Bob-Boyd team.
I am Happy to be a Part of the Lincoln Family
-Happy Customer, Columbus, OH
They were friendly, courteous, and very accommodating. All of my questions were answered and I am happy to be a part of the lincoln family.
Most Pleasant Car Purchase I have Had
-Satisfied Customer, Columbus, OH
This is perhaps the most pleasant car purchase I have had. Everyone was friendly, knowledgeable, and professional. Kevin was able to listen to my needs and present information i needed to make my decision without any feeling of undue pressure. This was my first Lincoln and I was not sure of the model I wanted. I told him the parameters I needed and what was important to me and we settled on the MKS... after also looking at Mercedes and Lexus. After 5 days of driving it I am delighted with the vehicle and with the dealership. So far I highly recommend them.
I Would Go Nowhere Else
-Stefan, Columbus, OH
The most telling endorsement of Bob Boyd Lincoln in Columbus, Ohio, quite simply is this: the 2012 Lincoln MKZ I leased this past week is the eighth (8th)such Lincoln vehicle from them of which I have taken possession. I would go nowhere else.
Bob-Boyd is an Outstanding facility
-Robert, Columbus, OH
I recently purchased a certified pre-owned 2009 Lincoln MKS from Bob-Boyd Lincoln. I like to say that it was a first of the kind experience for me. The Bob-Boyd dealership is an outstanding facility. My sales consultant, Ms. Bayanah Robinson, was extremely helpful in explaining the certified pre-owned program which really put the deal over the top and convince me to go forward with the purchase. Everybody there was friendly and greeted you with a warm hi or hello. I would recommend Bob-Boyd to anyone who was looking for a new or used car.
Oustanding Agency and Service
-Sue, Powell, OH
From the moment I walked into the dealership with a problem with my 2000 LS until the moment I walked out the next day with my new 2012 MKZ I was treated with the utmost respect, truthfulness and knowledge of the situation. I commend Julie Brozie in Service for her aid in determining that my LS was past the point of no return. I say that the salesman John Dillon was outstanding in his information that he conveyed to me about the car. All information was provided to me without his having to refer to notes. I have an appointment with John on Friday to go over any further questions that I might have about my new car. OUTSTANDING AGENCY, OUTSTANDING SERVICE.
Outstanding Agency and Outstanding Service
-Sue, Powell, OH
From the moment I walked into the dealership with a problem with my 2000 LS until the moment I walked out the next day with my new 2012 MKZ I was treated with the utmost respect, truthfulness and knowledge of the situation. I commend Julie Brozie in Service for her aid in determining that my LS was past the point of no return. I say that the salesman John Dillon was outstanding in his information that he conveyed to me about the car. All information was provided to me without him having to refer to notes. I have an appointment with John on Friday to go over any further questions that I might have about my new car. OUTSTANDING AGENCY, OUTSTANDING SERVICE.
I Highly Recommend This Dealership
-Shane, Williamsburg, OH
What a great experience! I drove 101 miles to buy the Pacifica. Before I drove up I spoke with Kevin Fearn about the car. He was honest, sincere and upfront about the car we were looking at. When we arrived the car was exactly as described on Cars.com and how Kevin had relayed that information. Needless to say we bought the car and are happy we drove the 101 miles to go to Bob-Boyd. I highly recommend Kevin and this dealership!
Helpful, Hard-Working Staff
-Satisfied Customer, Columbus, OH
We desperately needed a vehicle because ours was totaled in an accident. We needed one that held our big family and we had no luck finding a used one in our price range. When driving on 270 we saw a large vehicle with a sticker price that was in our budget. Teddy Edstrom was so helpful and worked very hard to help us get into a vehicle that we needed...yesterday. So grateful that we drove by the day we did and saw our new vehicle sitting on their lot.
I Found The Perfect Vehicle
-Susie, Dublin, OH
Thank You is not a big enough word for my experience at Bob-Boyd Lincoln. From the time I walked in, Sam Wright guided me through the whole process with kindness, caring and experience. I knew the car I wanted, and through Sams Excellent guidance, I found the perfect vehicle, Which I am extremely happy with. In a world gone mad, what a refreshing change of pace. I would strongly recommend Bob-Boyd Lincoln to any of my friends or family. Thank you Sam, Dave and Robin.
Simple, Honest, and Hassle Free
-Impressed Customer, Grove City, OH
I was very impressed with the simple, honest and hassle free auto lease experience on my new 2012 Lincoln MKZ at Bob Boyd Lincoln of Cols, OH. Staff were knowledgeable, cooperative, friendly, and eager to please. Robin demonstrated all of the amenities of the car and orchestrated the moving from Steve at Sales/Leasing to Dave in finance and closing. Robin was polite, helpful and made the car leasing a pleasure.
-Russ, Columbus, OH
My wife and I are completely satisfied dealing with Bob-Boyd Lincoln. We dealt with Teddy Edstrom, he helped us to go through everything. Thanks Ted!
This Is A Great Organization
-Lincoln Enthusiast, Westerville, OH
Steve and Kevin are great professionals and were knowledgeable about all facets of the business and helping me to find the car that I wanted. The Bob-Boyd facility is outstanding. All of the personnel were helpful. This is the best experience that I have had with the people with whom I interfaced. This is a great organization.
I Would Highly Recommend Bob Boyd
-New Customer, Columbus, OH
I cannot say enough good things about Bob Boyd. This was my first experience buying a car, so I wasn really sure where to start. I began by asking for a quote online and Rob Zellner responded the same day. Even from our short email conversation I could tell he was honest and easy to work with so I set up an appointment to see the vehicle. As a single young female, I was hesitant about the negotiation process but as soon as I walked in I felt completely comfortable. Everyone was very friendly and went out of their way to make sure I had a pleasant experience. Rob was a pleasure to work with. He was kind, polite, and I really didn have to do much negotiating at all. Within an hour I was driving home in my new SUV! I would highly recommend Bob Boyd.
We Fell In Love With The MKX
-Mike, Columbus, OH
We went looking at cars, not to buy yet, but just to look. When we got to Bob Boyds we were greeted by Sam. Soon after, we found a Beauty with only 18,800 miles and fell in love with that MKX. A short time later I was driving it home. My wife told me yesterday that she thinks she might love her new car better than me. Happy Anniversary.
The Experience Was Refreshing and Easy
-Satisfied Customer, Westerville, OH
We went to purchase a Lincoln MKX. Rob Zellner was our sales person and I was so impressed with him. He listened to our criteria and then found a car that fit what we wanted. It was refreshing to have someone who actually listened. He made the buying process so easy and obviously wanted to make sure we were happy. We will definitely go back to Bob-Boyd Lincoln of Columbus for our next car.
We are Very Pleased with the Comfort
-New Customer, Columbus, OH
Our experience with Bob Boyd dealership was a good one. Sometimes salesman are pushy and arrogant. This was not the case with Mr. Edstrom. He was kind and thoughtful of what we wanted in a vehicle. He didnt try to sell us something we didnt want. I had dealt with another dealership for 15 years. We wanted to improve the comfort of our vehicle so we purchased a Lincoln MKX. We are very pleased with the comfort.
Great insight and no pressure!
-Happy Customer, Granville, OH
We had a great response from Rob from our email to the dealer. He answered our questions without hesitation. He gave us a good review of the Hybrid. He took it for a test drive with each of us driving and found it very satisfactory thus we bought it. Rob was a very nice, friendly person and easy to talk to. No pressure at all which we appreciated. Thanks Rob or Bob as Walter called you!
No Better Dealership in the City
-Kathy, Reynoldsburg, OH
I have been a customer of Bob Boyd since the late 80s. There is no better dealership in the city and the first place I go when I need a car. Over the years their customer service has always been excellent.
Great Dealer and a Great Salesman
-Happy Customer, Westerville, OH
I went to Bob Boyd to look at a MKZ Rob Zellner came out we talked about the car. I told him my needs and we went from there. The next I drove my new car home. In fact my wife was looking at new Lincoln as we left. We will be back to buy again from Rob and Bob Boyd.
-New Customer, Worthington, OH
Wanted an MKZ hybrid, new or used, which met our needs and tastes, as well as our budgetary specs. Chris Hartnett provided substantial help, anticipating a lot of our questions and answering all of them. He showed good product knowledge, and led us through several financial options which we had not considered in advance. He showed great patience as we moved the goal posts several times. Were happy with the outcome.
The best car Buying experiece I have ever had
-MKZ Owner, Columbus, OH
Teddy the sales person, was great! He showed me all the options to buy and lease. He didnt hide the ball and was very honest with the options. I truly appreciated the honesty. This was the best car buying experience I have ever had!
I discovered a new and refreshing world at Bob-Boyd Lincoln of Columbus
-Cheryll, Lancaster, OH
Having driven Cadillacs for over 20 years, I decided to look around for what else was out there. After traveling 45 miles to get there, I discovered a new and refreshing world at Bob-Boyd Lincoln of Columbus, in a new and beautiful facility. Greeted at the door by salesman Rob Zellner, his smile and low-key sales approach was just what I needed to start my car-buying experience. Rob was very attentive and accommodating, as was everyone else working there as they tried to make my experience with them pleasurable. They made numerous calls, and before the end of the day, they found just the car I was looking for. After owning and loving a 2000 Town Car, I am back to Lincoln, this time in a 2013 MKS. I only hope I love my new car as much as my last Lincoln. I would very much recommend Bob-Boyd Lincoln of Columbus.
I think it is the solid car and the Lincoln employees who keep me coming back.
-Sandy, Columbus, OH
Sadly, my 2000 LS needed more repairs than the car was worth, so I decided to buy a new MKZ. I had hoped to get the 2013 hybrid, but they won\'t be out until December and I needed a car immediately. Rob Zelner worked with me through the process. I also rode with Rob and a friend of mine who was looking at the MKX. Rob knew all the features of each car and was able to explain them clearly. All the Lincoln employees I encountered, through service to the gentleman who took my check, were professional and friendly. Although I think the MKZ hybrid sells itself(fun watching those leaves blossom for excellent gas mileage), the employees at Bob Boyd will work with you because they want to get you into a Lincoln; they are proud of their cars. The new showroom and service area reflect the quality customers expect from Lincoln. However, in the end, I think it is the solid car and the Lincoln employees who keep me coming back. Love my 2012 MKZ hybrid..
There was no pressure on the purchase
-Crochet, Pataskala, OH
I went to Bob Boyd looking to test drive a MKX an Bayrana met me at the door with the nicest smile and the most courteous attitude to help me with my test drive which turned into an excellent purchase. There was no pressure on the purchase. I had not purchase a car for about 8 years. The test drive was just wonderful. Bayrana was quite knowledgeable about the vehicle and the products and services of the vehicle. She is also an excellent asset to the Bob Boyd team.
Everyone made us feel welcome and valued, from the sales staff to the service personn
-Chuck & Linda, New Albany, OH
We started looking at purchasing a MKX about 2 months ago. We have been long time Lincoln customers and were worried since there is now only one dealer in Columbus, but our fears were erased when we visited Bob-Boyd Lincoln. Everyone made us feel welcome and valued, from the sales staff to the service personnel. They truly work as a team for complete customer satisfaction. On our third visit Rob Zellner met us in the parking lot to see what he could do to help us. After explaining that we had been there before and had worked with another sales person, Rob informed us that Gary was off and he would see what he could do to help us for Gary. We ended up purchasing that day with Rob. Thinking of the team approach, Rob was truly the quarterback who helped us reach the goal line. Rob explained everything about the dealership and our new MKX. He even made an appointment for us in two weeks because he said we would have many more questions after purchase. We would highly recommend Bob-Boyd for the place to buy a Lincoln and Rob Zellner for the person to help you get it done.
I would definitely recommend Bob-Boyd Lincoln, and also would recommend Bayanah!
-Ohio Mom, Powell, OH
I went to Bob-Boyd looking for a 2012 Navigator. My salesperson, Bayanah Robinson, was terrific to work with and made this purchase very pleasant. She was helpful without being pushy. I never felt pressured to purchase anything, but I also could tell that Bayanah was going do whatever it took to help me with the purchase. She was very knowledgeable about the vehicle that I wanted. Even when I changed my mind and went from the smaller Navigator to the L model, she never made me feel pressured. I would definitely recommend Bob-Boyd Lincoln, and also would highly recommend Bayanah!
There was no pressure
-MKX Owner, Canal Winchester, OH
I originally went in to get my 07 MKX service. After test driving several cars I left the proud owner of a 2012 MKZ. Kevin Fearn was very patient with me. There was no pressure because after all I loved my MKX and had no intention on leaving without it.
No one can compare to the professionalism I have seen at Bob-Boyd over the years.
-Keyes, Columbus, OH
My most recent purchase started after a visit to the service department. Rick and Julie were both extremely professional and willing to work around my busy schedule. I decided to purchase a new MKX and could not be happier. Jack Songailo has helped me purchase 2 Lincolns in the last 6 months and 3 total over the last 9 years. No one can compare to the professionalism I have seen at Bob-Boyd over the years. My daughter turns 16 in a couple months and I would not even consider going anywhere else to purchase another car. Thank you for everything!
Great job, great help, excellent sales person.
-MKT Driver, Galloway, OH
Great job, great help, excellent sales person. We stopped by to look at a Navigator and after driving it Chris showed us a MKT. After few days of shopping around we made up our mind to get a lincoln mkt. We tested few different ones and different dealerships and came back to this one for few reasons. One was the price and then the experience that we had with Chris, his help, his knowledge. So just want to say great place to shop for your next car and ask for Chris.
Best Dealership in Town
-Ceeda, Columbus, OH
Out off all my years of driving this has been the best car buying experience I have ever had. My salesman Rob Zellner was great, between him and the finance manager I was in and out in under 2 hours with keys in hand. The people of Bob Boyd are very personable, helpful and knowledgable the whole staff was so friendly and made you feel like part of the family. I will not only recommend Bob Boyd to everyone I know but I will not buy a car from anywhere else in the future.
I Could Not Have Asked for Better Service!
-Satisfied Customer, Columbus, OH
I returned to Lincoln after driving a Lexus for a couple of years the ride was smoother and roomier. I had been a Lincoln driver for over fifteen years from driving a Continental, to a Navigator and now the MKX it just keeps getting better i could not have ask for better service from the people who helped me when i was ready to purchase my vehicle. I love when it comes on with the Lincoln logo, like saying good morning are you ready for another adventure.
This was by far the best experience in the least amount of time.
-Mrs. B, Powell, OH
I began my search for a low mileage certified used car after stressing for months about the miles on my lease. I obtained financing prior and knew what I wanted, but I needed to narrow down my list of the 3 cars in which I was interested. Bob Boyd Lincoln was the 4th dealership I visited in one week. I would have never visited, if it was not for a coworkers suggestion. I checked the website, did my research, and stopped in for a test drive. My husband suggested I think it over since I had an appointment with another dealership the next morning. Rob suggested I take the car overnight. After further research that evening, my decision was made. We were able to negotiate a price in which I was happy, I bought a 2011 with 10K miles and I did not leave wondering if it was a car I really wanted (or could afford). I have had four new cars in the last 13 years - two leases and two purchases. This was by far the best experience in the least amount of time.
Would I shop for a new or used car at Bob-Boyd Lincoln in the future? Yes indeed.
-Miles & Gail, Dublin, OH
I was looking for a Mustang. I found a 2000 Mustang GT at Bob-Boyd Lincoln. The car had three things going for it; Great shape, low mileage, and a very good value. The dealership was bright and clean. Had a sit down \'cafe type\' area for coffee, tea, & water. Teddy was my salesman. A very nice man indeed. Dave was the gentleman who helped me pick a warranty policy suited for my needs. Neither Teddy, nor Dave were pushy in any way. No drawnout courtship here. It\'s wasn\'t long before I said, I do! I did buy the Mustang and my wife and I are very happy with it. Would I shop for a new or used car at Bob-Boyd Lincoln in the future? Yes indeed I would.
I felt like I was dealing with a friend.
-Miles & Gail, Dublin, OH
From the time I saw the 2000 Mustang GT on line and saw that it was at Bob-Boyd Lincoln, just 2 miles away, I knew it was mine.
Arriving at the dealership, there it was. The black beauty prominently displayed in front of the building. I hopped out of my car to check it out.
Mine, all mine. After a few minutes of examining the car, I went inside.
Teddy Edstrom was walking towards Dave Wilsons office (The Business Manager). He stopped in his tracks and asked if he could help me. I told him I was interested in the Mustang that was parked out front. He said he would get the keys and be right with me. From that time on, I felt like I was dealing with a friend. Teddy was very helpful with answering all my questions. I wanted to surprise my wife and take the car for a test drive and pick her up at Bone Fish Grill in Dublin. The only problem; the car was missing an accelerator pedal.
Teddy tried his parts shop, the gentleman was eager to help, but the best he could do was order one.
Teddy tried another dealership that specifically deals in Fords. They could do nothing but order one that might take up to a week to get it, and possibly not even get one of the two available.
Leaving Teddy to hunt for a pedal, I took off to pick up my wife. Arriving back at the dealership, Teddy explained to me that he had not found a pedal, but he assured me he was going to track one down if he had to stay all night (by the way, He stayed with me only to miss a nice dinner meeting at the Columbus Auto Show).
We started up the car, listened to, growl, pulsate, and run like the thoroughbred it is. He asked me if I was ready to make a deal. I was 99% ready and 1% waiting for the pedal. My wife and I left a $100.00 refundable deposit and went home to think about it.
The next day, early, my wife called me at work. Teddy will be by when you get home from work to pick you up and take you to your car. He was true to his word, he found the pedal, and picked me up at the time he said he would. He followed through.
Once he and I completed our business, I met with Dave Wilson. He presented me with a nice warranty package that would meet all my needs for the next two years. All-in-all, my experience at Bob-Boyd Lincoln was very positive and actually enjoyable.
Would I check out Bob-Boyd Lincoln again for a new or used car? Yes!
Would I seek out Teddy to help me find what I want? Yes!
Would I sit and listen to Dave explain to me warranty options? Yes!
Would I buy from Bob-Boyd Lincoln again? Absolutely
This sales team goes the extra mile to make you a happy customer.
-Robert, Lancaster, OH
I have purchased probably 9 vehicles from the Bob Boyd Auto Family-including a Jeep Wrangler over a span of years since 1987. The majority of the cars have been Lincoln products. I have found Steve and his sales team (Teddy and Gary in particular)to be honest and fully knowledgable of the product. I have dealt with Teddy since 2004. Nobody fights harder for your customer satisfaction than Steve the Sales Manager. Everyone wants you to feel like family and they are successful in accomplishing that goal. You leave knowing that you got a fair deal. I am a very fussy individual and want what I want and sometimes hard to deal with, but this sales team goes the extra mile to make you a happy customer. I would not consider buying a car at another dealorship. The show room is spotless along with the rest of their facilities. Service team is top shelve also. Buying a car can be fun and a very pleasant experience if you just come to Bob Boyd of Columbus.
I would buy again from Bob-Boyd and would refer friends and family
-Tom, Lancaster, OH
We were over whelmed with customer service from the minute we walked in
-Proud Owner, Columbus, OH
My wife and I were looking for a used vehicle, we found the vehicle on the internet and decided to take the hour drive to 2 different dealers, things did not work out at the first dealer so we decided to take the extra 30 min ride over to Bob Boyd to look at the second vehicle, we was over whelmed with customer service from the minute we walked in until we drove off the lot in the car we came to look at. Chris and Jim went over and beyond helping us get what we wanted with our trade in and the price we wanted to pay out the door. This was the first time that buying a car was not a big hassle for us and we drove off in the car we wanted and not the one forced on us. The follow up call from Chris the next day to see if we got home ok and if everything was fine with the car was another first, we will be coming back to this dealership as long as they will have us.
My travel time was almost 3 hours...and I would go back
-Ms. I, Giard, OH
My sales rep was Rob.... very nice.... courteous. My vehicle was clean...full tank of gas and ready to go!!! My travel time was almost 3 hours...and I would go back..to this dealership... for there concerns and service....plus the dealership as a whole was spotless.....They even offer flavored coffees, bottle water and little snacks...while you await your turn for financing or service. And I did neglect to mention my vehicle was inside...out of the cold...in a clean garage area!!! No regrets here!!
The staff was awesome, facilities great and follow-up amazing.
-New Owner, Chillicothe, OH
I had been car shopping for quite some time with little success, especially considering my meager budget. I\'m a graduate student and knew what I could and could not afford. Gary K. was great about making sure the car I chose was in tip-top condition and treated me like I was buying a new MKZ! The staff was awesome, facilities great and follow-up amazing. Since Pontiac is no more, I may have to send my allegiance to Bob Boyd when I\'m ready for a new car purchase.
Every thing is great and the service is exceptional.
-Candy, Roscommon, MI
I live in Michigan and was in Ohio when I decided to purchase a new car. I\'m glad that I did. Every thing is great and the service is exceptional. I\'ve never been treated this good. Thanks to the Lincoln dealership team. I think that everyone worked with me in one way or another.
The service and respect was great. I recommend buying a vehicle from Bob Boyd.
-Happy Customer, Lewis Center, OH
The service and respect was great. I recommend buying a vehicle from Bob Boyd. They did a fabulous job on all aspects of purchasing a vehicle.
We would recommend Bob Boyd and Teddy!
-Carroll, Troy, OH
we ordered 2011 mkx from Teddy - he was able to get the exact car we requested. we had ordered from bob boyd previously and were able to save $ as we did once again with this purchase. it was worth the 1 1/2 hr drive to pick up car! He was very helpful with instructions on how to work phone, nav etc. would recommend Bob Boyd and Teddy!
We did not feel pressured to make a purchase in any way.
-Radah, Mt. Vernon, OH
Gary Kazanjian was very professional and courteous as we contemplated the purchase of our new MKS. We did not feel pressured to make a purchase in any way. Gary made sure we understood everything about the vehicle and genuinely invited us back should we have questions.
I will recommend Bob Boyd to friends and family...
-2012 Lincoln MKZ Owner, Columbus, OH
I purchased a 2012 MKZ from Bob Boyd. My husband and I have purchased vehicles from Bob Boyd in the past and, as always, the buying experience was perfect. The sales person with whom I worked and ordered my car through left Bob Boyd before I took delivery. The transition to the new salesperson was seamless. He was very knowledgeable. He spent a lot of time with me going over the cars amenities and answered all my questions. I will recommend Bob Boyd to friends and family and, more specifically, I will recommended they ask for Chris.
Great dealership, Great people!
-New Lincoln Owner, Columbus, OH
The process of buying new cars is always frustrating to me, however I have finally found a dealership who was easy to deal with, listened to what I wanted, and actually came through. I would recommend dealing with Gary Whitehead and Robin Thomas, they are amazing! Great dealership, Great people!
The wonderful staff at Bob Boyd went above and beyond...
-Heather, Columbus, OH
I have never enjoyed the process of purchasing a vehicle, however, the wonderful staff at Bob Boyd went above and beyond to make this experience wonderful! I will absolutely look at Bob Boyd in the future when it is once again, time to purchase a new vehicle. I am sure once the construction is complete, the dealership will be top of the line BUT the staff already is!!!
The experience of buying the new car was excellent.
-Woody, Marysville, OH
The experience of buying the new car was excellent. We are enjoying all the new gadgets. Everyone was so very friendly.
My customer experience at Bob Boyd was excellent.
-Ramona, Columbus, OH
Very nice people and I appreciated Rob Zellner\'s persistence in helping us find the the right car. My customer experience at Bob Boyd was excellent.
Having purchased over 20 new vehicles in my life I would rate this among the tops.
-Tom, Newark, OH
Purchased a 2012 Lincoln MKX, jan. 2012. Having purchased over 20 new vehicles in my life I would rate this among the tops. Bayanah was very helpful and went above and beyond in helping us. Dave Wilson and Steve also were exceptional.
The process was enjoyable and easy.
-Happy Truck Owner, Groveport, OH
Buying a truck from this dealership was a positive experience. The process was enjoyable and easy. Rob Zellner was a very helpful salesman. I would definitely work with him and the staff again when I am in need of another vehicle.
We were delighted both with the Sales Staff
-Gregg, Lancaster, OH
We were delighted both with the Sales Staff as well as the technical support in instructions on operating the GPS etc.
I have admired my sales person for knowing her client and creating a perfect fit!
-New Lincoln Owner, Lithopolis, OH
It is a delight to work with my sales person. Competent, personable, extremely personal and product driven. I have admired my sales person for knowing her client and creating a perfect fit! In the dictionary is her picture next to the word ( asset )! Thanks
Oustanding - 7th car purchased from Bob-Boyd
-Judith, Columbus, OH
My sales experience was great and I will recommend Bob-Boyd
-Ronald, Columbus, OH
Teddy delivered the car to me in Cincinnati...he was wonderful!
-Denise, Cincinnati, OH
I'm very pleased with my new Lincoln. Ted Edstrom was very informed about the vehicle
-Lois, Columbus, OH
I am very happy with my car buying experience with Bob-Boyd Lincoln
-Janice, Columbus, OH
Teddy was very helpful in all areas of the purchase
-Manthana, Columbus, OH
The best salesman I have ever had the honor to work with
-Karen, Columbus, OH
Teddy and Jack were great to work with, very knowledgeable and treated us as friends
-Kristoj, Columbus, OH
Teddy and Jack were great to work with, very knowledgeable and treated us as friends would when looking for a vehicle. Not pushy but informative on asking what we wanted and then they would see what could be obtained. No hidden costs were uncovered, all was upfront as it should be. They told us if any problems, call them at the office or on their cell phones! Imagine that kind of customer service! Keep it up
Bob Boyd is by far the best when it comes to care and service!
-Angie, Reynoldsberg, OH
The salesman was top notch and professional in every respect.
-Robert, Lancaster, OH
Very good. Did not feel pressured at all. All questions and/or concerns were answered positively. The wife and I were both very comfortable dealing with Jason, the salesman. He was top notch and professional in every respect.
Awesome! Jim Helm, Barb and John Eagle were wonderful.
-Denise, Lancaster, OH
Awesome! Jim Helm, Barb and John Eagle were wonderful. I was in a car accident and my 3 month old Edge was totaled. The team was able to find me the exact same color (Earth Brown) in Chicago. A motorcycle hit me head on going 100 miles an hour and if it were not for the quality and care Ford takes to build these cars I would not have survived the accident. We saw how the car bent in the correct places and how everything worked the way it was supposed to. Thank you for the great products you make.
He went through every feature twice, once with me and my wife
-Scott, Lancaster, OH
John did a great job understanding my needs and was very knowledgeable about the Ford Cobra and went through every feature twice, once with me and my wife. I will be purchasing my winter car from John at Bob-Boyd
The Salesman was very personal, responsive to all questions, and most helpful.
-Thomas, Lancaster, OH
The Salesman was very personal, responsive to all questions, and most helpful. He represented his company very well.
They made the experience easy and hassle free.
-David, Lancaster, OH
I had a Fusion as a rental on a recent trip and fell in love with the car so I knew what I wanted. They made the experience easy and hassle free.
I want to thank you for getting me in for service on such short notice.
-Steve, Columbus, OH
The service has been top notch
-Thomas, Columbus, OH
No hassle. Very good experience.
-Shirley, Columbus, OH
We really appreciate the "red carpet" treatment every time.
-Susan, Columbus, OH
I would highly recommend Bob-Boyd Lincoln Mercury.
-Pamela, Columbus, OH
I have been a customer of Bob-Boyd Lincoln Mercury for a good number of years
-Kendrick, Columbus, OH
Everyone at the dealership has been great
-Gene, Columbus, OH
I thank all at Bob-Boyd for the best service ever.
-Wade, Columbus, OH
I have owned 7 Lexus vehicles, and this is by far a better vehicle.
-Returning Customer, OH
This dealership strives to ensure that their customers are happy.
-Homer, Lancaster, OH
This was the best car buying experience to date.
-Pam, Lancaster, OH