Customer Testimonials

I went to Bob-Boyd looking for a 2012 Navigator. My salesperson, Bayanah Robinson, was terrific to work with and made this purchase very pleasant. She was helpful without being pushy. I never felt pressured to purchase anything, but I also could tell that Bayanah was going do whatever it took to help me with the purchase. She was very knowledgeable about the vehicle that I wanted. Even when I changed my mind and went from the smaller Navigator to the \"L\" model, she never made me feel pressured. I would definitely recommend Bob-Boyd Lincoln, and also would highly recommend Bayanah!

I originally went in to get my 07 MKX service. After test driving several cars I left the proud owner of a 2012 MKZ. Kevin Fearn was very patient with me. There was no pressure because after all I loved my MKX and had no intention on leaving without it.

My most recent purchase started after a visit to the service department. Rick and Julie were both extremely professional and willing to work around my busy schedule. I decided to purchase a new MKX and could not be happier. Jack Songailo has helped me purchase 2 Lincolns in the last 6 months and 3 total over the last 9 years. No one can compare to the professionalism I\'ve seen at Bob-Boyd over the years. My daughter turns 16 in a couple months and I would not even consider going anywhere else to purchase another car. Thank you for everything!

Great job, great help, excellent sales person. We stopped by to look at a Navigator and after driving it Chris showed us a MKT. After few days of shopping around we made up our mind to get a lincoln mkt. We tested few different ones and different dealerships and came back to this one for few reasons. One was the price and then the experience that we had with Chris, his help, his knowledge. So just want to say great place to shop for your next car and ask for Chris.

Out off all my years of driving this has been the best car buying experience I have ever had. My salesman Rob Zellner was great, between him and the finance manager I was in and out in under 2 hours with keys in hand. The people of Bob Boyd are very personable, helpful and knowledgable the whole staff was so friendly and made you feel like part of the family. I will not only recommend Bob Boyd to everyone I know but I will not buy a car from anywhere else in the future.

I returned to Lincoln after driving a Lexus for a couple of years the ride was smoother and roomier. I had been a Lincoln driver for over fifteen years from driving a Continental, to a Navigator and now the MKX it just keeps getting better i couldn\'t have ask for better service from the people who helped me when i was ready to purchase my vehicle. I love when it comes on with the Lincoln logo, like saying good morning are you ready for another adventure.

I began my search for a low mileage certified used car after stressing for months about the miles on my lease. I obtained financing prior and knew what I wanted, but I needed to narrow down my list of the 3 cars in which I was interested. Bob Boyd Lincoln was the 4th dealership I visited in one week. I would have never visited, if it was not for a coworker\'s suggestion. I checked the website, did my research, and stopped in for a test drive. My husband suggested I think it over since I had an appointment with another dealership the next morning. Rob suggested I take the car overnight. After further research that evening, my decision was made. We were able to negotiate a price in which I was happy, I bought a 2011 with 10K miles and I did not leave wondering if it was a car I really wanted (or could afford). I have had four new cars in the last 13 years - two leases and two purchases. This was by far the best experience in the least amount of time.

I was looking for a Mustang. I found a 2000 Mustang GT at Bob-Boyd Lincoln. The car had three things going for it; Great shape, low mileage, and a very good value. The dealership was bright and clean. Had a sit down \'cafe type\' area for coffee, tea, & water. Teddy was my salesman. A very nice man indeed. Dave was the gentleman who helped me pick a warranty policy suited for my needs. Neither Teddy, nor Dave were pushy in any way. No drawnout courtship here. It\'s wasn\'t long before I said, I do! I did buy the Mustang and my wife and I are very happy with it. Would I shop for a new or used car at Bob-Boyd Lincoln in the future? Yes indeed I would.

From the time I saw the 2000 Mustang GT on line and saw that it was at Bob-Boyd Lincoln, just 2 miles away, I knew it was mine. Arriving at the dealership, there it was. The black beauty prominently displayed in front of the building. I hopped out of my car to check it out. \"Mine, all mine\". After a few minutes of examining the car, I went inside. Teddy Edstrom was walking towards Dave Wilson\'s office (The Business Manager). He stopped in his tracks and asked if he could help me. I told him I was interested in the Mustang that was parked out front. He said he would get the keys and be right with me. From that time on, I felt like I was dealing with a friend. Teddy was very helpful with answering all my questions. I wanted to surprise my wife and take the car for a test drive and pick her up at Bone Fish Grill in Dublin. The only problem; the car was missing an accelerator pedal. Teddy tried his parts shop, the gentleman was eager to help, but the best he could do was order one. Teddy tried another dealership that specifically deals in Fords. They could do nothing but order one that might take up to a week to get it, and possibly not even get one of the two available. Leaving Teddy to hunt for a pedal, I took off to pick up my wife. Arriving back at the dealership, Teddy explained to me that he had not found a pedal, but he assured me he was going to track one down if he had to stay all night (by the way, He stayed with me only to miss a nice dinner meeting at the Columbus Auto Show). We started up the car, listened to, growl, pulsate, and run like the thoroughbred it is. He asked me if I was ready to make a deal. I was 99% ready and 1% waiting for the pedal. My wife and I left a $100.00 refundable deposit and went home to think about it. The next day, early, my wife called me at work. \"Teddy will be by when you get home from work to pick you up and take you to your car.\" He was true to his word, he found the pedal, and picked me up at the time he said he would. He followed through. Once he and I completed our business, I met with Dave Wilson. He presented me with a nice warranty package that would meet all my needs for the next two years. All-in-all, my experience at Bob-Boyd Lincoln was very positive and actually enjoyable. Would I check out Bob-Boyd Lincoln again for a new or used car? Yes! Would I seek out Teddy to help me find what I want? Yes! Would I sit and listen to Dave explain to me warranty options? Yes! Would I buy from Bob-Boyd Lincoln again? Absolutely

I have purchased probably 9 vehicles from the Bob Boyd Auto Family-including a Jeep Wrangler over a span of years since 1987. The majority of the cars have been Lincoln products. I have found Steve and his sales team (Teddy and Gary in particular)to be honest and fully knowledgable of the product. I have dealt with Teddy since 2004. Nobody fights harder for your customer satisfaction than Steve the Sales Manager. Everyone wants you to feel like family and they are successful in accomplishing that goal. You leave knowing that you got a fair deal. I am a very fussy individual and want what I want and sometimes hard to deal with, but this sales team goes the extra mile to make you a happy customer. I would not consider buying a car at another dealorship. The show room is spotless along with the rest of their facilities. Service team is top shelve also. Buying a car can be fun and a very pleasant experience if you just come to Bob Boyd of Columbus.

My wife and I were looking for a used vehicle, we found the vehicle on the internet and decided to take the hour drive to 2 different dealers, things didn\'t work out at the first dealer so we decided to take the extra 30 min ride over to Bob Boyd to look at the second vehicle, we was over whelmed with customer service from the minute we walked in until we drove off the lot in the car we came to look at. Chris and Jim went over and beyond helping us get what we wanted with our trade in and the price we wanted to pay out the door. This was the first time that buying a car wasn\'t a big hassle for us and we drove off in the car we wanted and not the one forced on us. The follow up call from Chris the next day to see if we got home ok and if everything was fine with the car was another first, we will be coming back to this dealership as long as they will have us.

My sales rep was Rob.... very nice.... courteous. My vehicle was clean...full tank of gas and ready to go!!! My travel time was almost 3 hours...and I would go back..to this dealership... for there concerns and service....plus the dealership as a whole was\" spotless \".....They even offer flavored coffees, bottle water and little snacks...while you await your turn for financing or service. And I did neglect to mention my vehicle was inside...out of the cold...in a clean garage area!!! No regrets here!!~

I had been car shopping for quite some time with little success, especially considering my meager budget. I\'m a graduate student and knew what I could and could not afford. Gary K. was great about making sure the car I chose was in tip-top condition and treated me like I was buying a new MKZ! The staff was awesome, facilities great and follow-up amazing. Since Pontiac is no more, I may have to send my allegiance to Bob Boyd when I\'m ready for a new car purchase.

I live in Michigan and was in Ohio when I decided to purchase a new car. I\'m glad that I did. Every thing is great and the service is exceptional. I\'ve never been treated this good. Thanks to the Lincoln dealership team. I think that everyone worked with me in one way or another.

The service and respect was great. I recommend buying a vehicle from Bob Boyd. They did a fabulous job on all aspects of purchasing a vehicle.

we ordered 2011 mkx from Teddy - he was able to get the exact car we requested. we had ordered from bob boyd previously and were able to save $ as we did once again with this purchase. it was worth the 1 1/2 hr drive to pick up car! He was very helpful with instructions on how to work phone, nav etc. would recommend Bob Boyd and Teddy!

Gary Kazanjian was very professional and courteous as we contemplated the purchase of our \"new\" MKS. We did not feel pressured to make a purchase in any way. Gary made sure we understood everything about the vehicle and genuinely invited us back should we have questions.

I purchased a 2012 MKZ from Bob Boyd. My husband and I have purchased vehicles from Bob Boyd in the past and, as always, the buying experience was perfect. The sales person with whom I worked and ordered my car through left Bob Boyd before I took delivery. The transition to the new salesperson was seamless. He was very knowledgeable. He spent a lot of time with me going over the car\'s amenities and answered all my questions. I will recommend Bob Boyd to friends and family and, more specifically, I will recommended they ask for Chris.

The process of buying new cars is always frustrating to me, however I have finally found a dealership who was easy to deal with, listened to what I wanted, and actually came through. I would recommend dealing with Gary Whitehead and Robin Thomas, they are amazing! Great dealership, Great people!

I have never enjoyed the process of purchasing a vehicle, however, the wonderful staff at Bob Boyd went above and beyond to make this experience wonderful! I will absolutely look at Bob Boyd in the future when it is once again, time to purchase a new vehicle. I am sure once the construction is complete, the dealership will be top of the line BUT the staff already is!!!

The experience of buying the new car was excellent. We are enjoying all the new gadgets. Everyone was so very friendly.

Very nice people and I appreciated Rob Zellner\'s persistence in helping us find the the right car. My customer experience at Bob Boyd was excellent.

Purchased a 2012 Lincoln MKX, jan. 2012. Having purchased over 20 new vehicles in my life I would rate this among the tops. Bayanah was very helpful and went above and beyond in helping us. Dave Wilson and Steve also were exceptional.

Buying a truck from this dealership was a positive experience. The process was enjoyable and easy. Rob Zellner was a very helpful salesman. I would definitely work with him and the staff again when I am in need of another vehicle.

We were delighted both with the Sales Staff as well as the technical support in instructions on operating the GPS etc.

It is a delight to work with my sales person. Competent, personable, extremely personal and product driven. I have admired my sales person for knowing her client and creating a perfect fit! In the dictionary is her picture next to the word ( asset )! Thanks

Teddy and Jack were great to work with, very knowledgeable and treated us as friends would when looking for a vehicle. Not pushy but informative on asking what we wanted and then they would see what could be obtained. No hidden costs were uncovered, all was upfront as it should be. They told us if any problems, call them at the office or on their cell phones! Imagine that kind of customer service! Keep it up

Very good. Did not feel pressured at all. All questions and/or concerns were answered positively. The wife and I were both very comfortable dealing with Jason, the salesman. He was top notch and professional in every respect.

Awesome! Jim Helm, Barb and John Eagle were wonderful. I was in a car accident and my 3 month old Edge was totaled. The team was able to find me the exact same color (Earth Brown) in Chicago. A motorcycle hit me head on going 100 miles an hour and if it weren\'t for the quality and care Ford takes to build these cars I wouldn\'t have survived the accident. We saw how the car bent in the correct places and how everything worked the way it was supposed to. Thank you for the great products you make.

John did a great job understanding my needs and was very knowledgeable about the Ford Cobra and went through every feature twice, once with me and my wife. I will be purchasing my winter car from John at Bob-Boyd

The Salesman was very personal, responsive to all questions, and most helpful. He represented his company very well.

I had a Fusion as a rental on a recent trip and fell in love with the car so I knew what I wanted. They made the experience easy and hassle free.